Nobody likes sitting on a call with customer service. It’s usually a tedious affair, especially when you’re dealing with a complex product. But customer support agents face a challenging task: they’re often forced to diagnose problems without being able to see them, while simultaneously dealing with confused and frustrated customers.
That’s why we see video streaming increasingly becoming a key customer support tool, one that can give companies the ability to identify and resolve issues quickly and efficiently. A startup we’re proud to support in this space is Palo Alto, Calif.-based Viewabo. It’s on a mission to make remote customer support better by using interactive livestreams to help companies solve problems in real-time.
Problem: Companies these days need dynamic customer service solutions that can quickly resolve a variety of complex issues. We live in a world where customers expect issues to be addressed immediately , but without the right tools companies can easily get bogged down. That can potentially lead to lost business.