We Built a Phone Agent the Hard Way — You Can Do It in 30 Minutes
This is the story of how we dedicated nights and weekends to building our own Phone Agent solution—something that could be achieved in just 30 minutes with existing platforms. It was a challenging but rewarding journey, and along the way, we gained invaluable insights that we’d like to share with you.
A few months ago, we started exploring challenges in Polish primary care. One problem stood out immediately: booking doctor appointments. Most appointments are still scheduled via phone calls. During flu season, dozens of people try to book an appointment as soon as the facility opens. Many spend hours trying to reach a receptionist, but their calls are never answered.
To solve this, we decided to create a Phone Agent to handle the calls. In this blog post, we’ll give you an overview of the Phone Agent landscape, and dive into how we built our own Agent. We’ll also discuss existing solutions and share our vision for the future of this domain.
We initially tested an off-the-shelf solution: bland.ai. It was impressive—we had a proof of concept up and running in less than 30 minutes. The Agent followed a script well, and we couldn’t perform any jailbreaks. However, we encountered three significant issues:
