It was a tough call for us, having been bootstrapped for the past 10 + years. But I think we made the right call. We have not been against VC funding

Why we raised funds after bootstrapping for 10 years

submited by

Style Pass

2021-10-19 14:00:11

It was a tough call for us, having been bootstrapped for the past 10 + years. But I think we made the right call. We have not been against VC funding. It’s just that it didn’t happen. We had tried once, back in 2011. But we were not able to convince investors of the market size in India for the contact center market. After that we stopped trying to raise and instead focused on customers.

We introduced CCaaS in the India market in 2010–2011. We have been serving customers in India for the last 10 years. More than 100,000 contact center agents use our CCaaS platform on a daily basis making us one of the largest CCaaS players. We have handled more than 3 billion calls and currently handle more than 10 million calls per day. More than 10,000 developers use our CPaaS platform.

It was tough till 2016. But after that things settled down and we created the CCaaS market in India. We have achieved a part of what we started out to achieve. Now in India, you cannot start a business without thinking of setting up a contact center for sales and support.