How Google Spent 15 Years Creating a Culture of Concealment
Trying to avoid antitrust suits, Google systematically told employees to destroy messages, avoid certain words and copy the lawyers as often as possible.
In late 2008, as Google faced antitrust scrutiny over an advertising deal with its rival Yahoo and confronted lawsuits involving patent, trademark and copyright claims, its executives sent out a confidential memo.
“We believe that information is good,” the executives told employees in the memo. But, they added, government regulators or competitors might seize on words that Google workers casually, thoughtlessly wrote to one another.
To minimize the odds that a lawsuit could flush out comments that might be incriminating, Google said, employees should refrain from speculation and sarcasm and “think twice” before writing one another about “hot topics.” “Don’t comment before you have all the facts,” they were instructed.
The technology was tweaked, too. The setting for the company’s instant messaging tool was changed to “off the record.” An incautious phrase would be wiped the next day.
