The Amazon That Customers Don’t See
Each year, hundreds of thousands of workers churn through a vast mechanism that hires and monitors, disciplines and fires. Amid the pandemic, the already strained system lurched.
When the coronavirus shut down New York last spring, many residents came to rely on a colossal building they had never heard of: JFK8, Amazon’s only fulfillment center in America’s largest city.
What happened inside shows how Jeff Bezos created the workplace of the future and pulled off the impossible during the pandemic — but also reveals what’s standing in the way of his promise to do better by his employees.
Each year, hundreds of thousands of workers churn through a vast mechanism that hires and monitors, disciplines and fires. Amid the pandemic, the already strained system lurched.
Amessé Photography; Sarah Blesener for The New York Times; Ruth Fremson/The New York Times; Chang W. Lee/The New York Times
