The coronavirus disease 2019 (COVID-19) pandemic caused a rapid shift to full-time remote work for many information workers. Viewing this shift as a n

The effects of remote work on collaboration among information workers

submited by
Style Pass
2021-09-11 19:30:07

The coronavirus disease 2019 (COVID-19) pandemic caused a rapid shift to full-time remote work for many information workers. Viewing this shift as a natural experiment in which some workers were already working remotely before the pandemic enables us to separate the effects of firm-wide remote work from other pandemic-related confounding factors. Here, we use rich data on the emails, calendars, instant messages, video/audio calls and workweek hours of 61,182 US Microsoft employees over the first six months of 2020 to estimate the causal effects of firm-wide remote work on collaboration and communication. Our results show that firm-wide remote work caused the collaboration network of workers to become more static and siloed, with fewer bridges between disparate parts. Furthermore, there was a decrease in synchronous communication and an increase in asynchronous communication. Together, these effects may make it harder for employees to acquire and share new information across the network.

Before the COVID-19 pandemic, at most 5% of Americans worked from home for more than three days per week1, whereas it is estimated that, by April 2020, as many as 37% of Americans were working from home (WFH) full-time2,3. Thus, in a matter of weeks, the pandemic caused about one-third of US workers to shift to WFH and nearly every American that was able to work from home did so4. Many technology companies, such as Twitter, Facebook, Square, Box, Slack and Quora, have taken this shift one step further by announcing longer term and, in some cases permanent, remote work policies that will enable at least some employees to work remotely, even after the pandemic5,6. More generally, COVID-19 has accelerated the shift away from traditional office work, such that even firms that do not keep full-time remote work policies in place after the pandemic has ended are unlikely to fully return to their pre-COVID-19 work arrangements7. Instead, they are likely to switch to some type of hybrid work model, in which employees split their time between remote and office work, or a mixed-mode model, in which firms are comprised of a mixture of full-time remote employees and full-time office employees. For example, some scholars predict a long-run equilibrium in which information workers will work from home approximately 20% of the time1. For long-term policy decisions regarding remote, hybrid and mixed-mode work to be well informed, decision makers need to understand how remote work would impact information work in the absence of the effects of COVID-19. To answer this question, we treat Microsoft’s company-wide WFH policy during the pandemic as a natural experiment that, subject to the validity of our identifying assumptions, enables us to causally identify the impact of firm-wide remote work on employees’ collaboration networks and communication practices.

Leave a Comment