Streamlining Contract Management in Revenue Infrastructure
At Netflix, a core tenet on our mission to entertain the world is meeting customers where they are. This means building intuitive signup flows on their favorite devices, or bundling Netflix subscriptions with services they already know and trust. To do this, we invest heavily in our partner relationships to incentivize and compensate them for making these customer touch points as reliable as possible.
These incentive agreements can take many forms, but two common patterns are partners integrating Netflix SDKs to help drive signups on their devices or bundling Netflix subscriptions with their products or services. Netflix in turn compensates the partners for these efforts so that both Netflix and the partner benefit while growing the member base.
With the rapid expansion of our streaming business, we were left with several disjoint systems governing these partner agreements and their downstream financial transactions. To realign for the future, we recently built a new tool to store this contract information, automate all associated financial transactions, and add layers of innovation that will allow us to remain operationally excellent. Most importantly, these contracts are now centrally managed in one location, significantly reducing the complexity of contract maintenance. We’re proud to present this project as an example of how we use software to enable our business and delight our stakeholders.
