The “service-as-a-software” universe is large and exciting. Within it, you will have AI assistants, co-pilots, fully automated AI workers, and so

Guided AI Agents: Turbocharging the SMB

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2024-07-11 15:30:03

The “service-as-a-software” universe is large and exciting. Within it, you will have AI assistants, co-pilots, fully automated AI workers, and so on. All of these names are grappling with the same major step-change in the labor economy, which NFX has been investing in for a while now.

I recently told TechCrunch that until now, small businesses have been largely bypassed by the AI revolution. I want to go deeper here and explain how this is about to change.

A new generation of Guided AI Agents is about to turbocharge SMBs – the companies that employ nearly half of all American workers – and allow them to finally compete with large enterprises.

The AI-turbocharged SMB begins with a series of mindset shifts. The first is from “AI tools” to “Guided AI Agents.” We already have this technology in hand. The shift is about more people understanding what this technology means.

This very moment, we could easily automate away 60% to 70% of the global economy’s work hours with AI. But we’re nowhere near achieving this. That’s because we view our current LLMs or other AI systems as tools in an existing workflow. ChatGPT for writing copy, or DALL-E for making images, etc.

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