Second-hand TV wipes out broadband for entire village

Openreach ’s most experienced engineers turn detectives to solve 18-month mystery that’s plagued the broadband connections of residents living in the rural village of Aberhosan near Machynlleth, Wales. (Fersiwn Cymraeg isod / Welsh version below)

Openreach ’s most experienced engineers had to turn detectives to solve an 18-month mystery that’s plagued the broadband connections of residents living in the rural village of Aberhosan near Machynlleth, Wales.

For months the inhabitants of Aberhosan – along with some neighbouring communities – have endured poor broadband connectivity and slow speeds every morning at 7am despite repeated visits by engineers to fix the fault. Frequent tests proved that the network was working fine and local engineers even replaced large sections of cable that served the village, but the problems remained.

Local Openreach engineer, Michael Jones, was determined to find the Aberhosan broadband smoking gun – so he decided to call on the assistance of colleagues from Openreach’s Chief Engineer team – the company’s telecoms equivalent of the ‘SAS’.

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