After leaving my watch on its charger for a few hours i picked it up only to see it hadn't charged. I thought i must've set it down wrong so i replaced it and went about my business. When i came back and picked it up, the back fell off. Obviously i was startled so i looked closely and could see burn marks on the charger where it makes contact with the watch. The back casing didn't have any marks or cracks on it so i can only assume when the charger overheated the watch (or vice versa), the glue seal melted, allowing the back to just fall off.
Google support has been less than helpful, which is surprising considering the issue is potentially very dangerous. A case was opened for me and i was told I'd be contacted within 24 hours. Three days later i called support directly and spent literally an hour on hold while an agent tried to simply gain access to the case. When she finally accessed the case and saw no one had done anything about it yet, she told me it would be escalated immediately and sent me an email requesting contact info, proof of purchase, etc. I responded to that email immediately with the requested info. Yet somehow today I've received yet another case number from someone who refuses to review the info I've already submitted and wants to begin the whole process all over again.
Sheesh. If this isn't a situation in which a manufacturer should just profusely apologize and replace without question, then I don't know what is. Seriously, what is it with Google these days taking this more or less "customer has no rights" customer service approach we keep hearing about??