Second in my series of Tales From Tech Support. Some stories from the past featuring broken computers and even more broken tech support operatives - mostly me.
In the early 1990s I worked as a Technician at a local college. I would set-up and tear down experiments for students. I’d also have to look for ‘booby-traps’ they’d set for us. But that’s another story.
I would sometimes get called upon to perform technical support for external organisations. I was young, full of hope, and had a sunny disposition. So I was always happy to help. This is one of those occasions.
I was told the local “Caravan Club” had a serious and urgent problem which needed prompt attention. I arrived on site with my interlocutor to uncover the source of the problem.
We entered a small shared office on the ground floor of a two-story 1970s red-brick building in the town centre. A few desks faced various walls, each with a worker at a nearby typewriter. There was only one computer in the office. The PC had its own dedicated desk behind a blue half-height partition in the corner.