Not all queries are support requests. Some are simply questions. Current support tools struggle to make this distinction. With the help of AI, we can enhance your support experience without compromising user experience. Here's how we do it.
Equip your customers with appropriate self-service tools. This empowers them to answer their questions independently, relieving your support team's load. As a result, customer satisfaction enhances, and your team's efficiency improves.
A global Chat-GPT like interface for your customers to interact with your articles. Define actions and solve simple queries like “where is my order” or “when is the next billing date” without reaching to a support agent.
Should any challenges arise or additional help be needed, contacting the support team is always an option. Our live chat SDK ensures that the customer has the means reach to you and get help immediately.
Based on each conversation's context, get recommendations for the best replies, priority, labels etc, speeding up response times and enhancing accuracy. These insights streamlines your support workflow, deepens customer engagement, and elevates team performance.