Slack is at the heart of employee engagement, communications, and culture. However, Slack is still a relatively new way of fostering digital connection. The global pandemic has accelerated Slack’s adoption and use over the last year, during a time of cultural, economic, and political tension. This had led to many eye-opening experiences for companies.
Slack has its own challenges and contradictions: It's informal chatter... but it's happening in the workplace It's real-time and "quick"... but it’s time consuming to manage It can feel like a 1:1 chat... but it's taking place on public channels
As a result, companies are still navigating what it means to grow their community of employees on platforms like Slack. And this comes with growing pains. You’ve probably read how conversations can get heated and "blow up" on Slack. Some of these stories have captured the media’s attention...
Senior employees at Netflix were fired after hosting a public Slack channel where they made "critical, personal comments" about their peers, an action inconsistent with the values of the company. The Co-CEO of Netflix, Ted Sarandos, responded directly to this news on LinkedIn.