Introducing Dot Product

In today’s companies, a stark contrast exists between engineering and operations. Engineering teams scale their output with software and infrastructure, while operations teams are limited by headcount. At every high-growth company, operations teams are constantly understaffed; we’ve seen this first-hand at companies like Stripe and Coinbase.

Operators move operations labor from the world of atoms to the world of bits, unlocking software-like scaling properties. This will lower the barriers for creating and growing businesses, which has historically led to more innovation. We've all benefited from similar structural changes in the past. Shopify moved e-commerce logistics behind an API, enabling countless entrepreneurs to start new businesses. AWS removed the need to rack servers to scale internet software, allowing small teams to distribute their products to millions with the click of a button.

Operators learn from the accumulated experience of the entire fleet and improve at a compounding rate. They will not only help companies get more work done faster and cheaper, but the quality of the work will also rise to unmatched levels—today is the worst they will ever be. Tomorrow’s companies will have access to a workforce that even the very best businesses don’t have today. Just think about the second order effects of that! We believe this is one of the most interesting and impactful problems we could spend the next decade of our lives on.

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