Many people offer advice for getting the best out of Slack: use threads, post things in public channels, and use a naming convention for your channels

Jade Rubick - Unusual tips to keep Slack from becoming a nightmare

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2021-06-05 09:00:07

Many people offer advice for getting the best out of Slack: use threads, post things in public channels, and use a naming convention for your channels. This post contains some controversial or unusual recommendations about managing Slack or other chat platforms.

Human beings have natural limits. We can only focus on so much at a time, and thus can only manage a certain amount of communication in Slack.

Without real design and structure, communication in a growing company will naturally grow to each human’s limits. People will naturally have more and more communication thrown their way: more channels, more people messaging them, more posts from the increasing number of people in their orbit. They’ll do their best to adapt to this, and take on more and more communication until they reach a limit.

Thus organizations are systems where communication will naturally degrade. The result is noisy and disorganized Slack communication, and problems with alignment, communication, and focus. Countering that requires design, and an awareness of the underlying principles governing how humans work.

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