The New York Times office is pictured in the Manhattan borough of New York City, New York, U.S., September 28, 2020.  REUTERS/Carlo Allegri Fastly Inc

Fastly blames software bug for major global internet outage

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2021-06-09 10:00:04

The New York Times office is pictured in the Manhattan borough of New York City, New York, U.S., September 28, 2020. REUTERS/Carlo Allegri

Fastly Inc. (FSLY.N), the company behind a major global internet outage this week, said on Wednesday the incident was caused by a bug in its software that was triggered when one of its customers changed their settings.

Tuesday's outage raised questions about the reliance of the internet on a few infrastructure companies. Fastly's issue knocked out high traffic sites including news providers such as The Guardian and New York Times, as well as British government sites, Reddit and Amazon.com (AMZN.O). read more

"This outage was broad and severe, and we're truly sorry for the impact to our customers and everyone who relies on them," the company said in a blog post authored by Nick Rockwell, its senior engineering and infrastructure executive.

Fastly operates a group of servers strategically placed around the world to help customers move and store content close to their end users quickly and safely.

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