Cody: The AI-powered tool helping support engineers unblock themselves
One of the core values at Sourcegraph is Dev Love, or ensuring that our company’s operations are centered around the experience and enablement of anyone who codes. The Sourcegraph team, similar to many other tech organizations, consists of individuals with diverse levels of engagement with coding. As we build Cody into the most effective AI assistant for developer enablement, we constantly improve its utility for all coding roles within a tech organization.
One of those roles we focus on improving is Support Engineering (sometimes called Customer / Sales / Solutions / Forward Deployed Engineering). Tasked more specifically with addressing customers' current product use instead of developing new features, these teams provide subject matter expertise, tech support, integration design, and more. They achieve these varied functions by maintaining domain knowledge and working closely with code covering the entire product stack…
In this post, we will share examples showcasing how Cody has significantly boosted the productivity and effectiveness of Sourcegraph’s Support Engineering team. We aim to illustrate how, when combined with the Sourcegraph code intelligence platform, Cody can similarly enhance the efficiency of your customer-facing engineering teams.
