Japan firm uses AI to train new staff in handling difficult customers, coping with stress
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Technology offers rookie customer service staff chance to hone their pacification skills on non-humans before being posted to the frontline
Constant exposure to high-pressure customer interactions has left many employees in the telephone service industry overworked, resulting in persistent labor shortages.
The technology company Interactive-Solutions has recently created iRolePlay, a ChatGPT-powered AI tool that trains customer service staff using simulated conversations.
Tokyo Television reported that iRolePlay can simulate a range of customer personalities to provide training for customer service personnel.
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