In August 2020 we had no approved vaccination for coronavirus (COVID-19). We knew it was coming but we didn’t know which would land first, when and

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2021-07-06 19:30:05

In August 2020 we had no approved vaccination for coronavirus (COVID-19). We knew it was coming but we didn’t know which would land first, when and what the clinical requirements around administration would be. We did know we were facing a national-scale roll out with an ambition to get every adult in the country vaccinated as quickly as possible.

The vaccination programme has been a huge national effort with contributions from across many different parts of the healthcare system. Local and national service provision has worked side by side and the national booking service , accessed via the NHS website, has played an important role in the delivery of the programme.

Since launch on 11 January 2021, over 10 million first dose appointments and over 12 million second dose appointments have been booked using the service.

The national booking service started life as a set of assumed requirements and an off the shelf booking engine. In around 10 weeks we worked to design, test and build an end-to-end service for someone to book their vaccination appointment.

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