The start of the COVID-19 pandemic and resulting shift to remote work was a big wake-up call for many companies. With workforces distributed, companies need a better way to share knowledge, and they need it fast. Teams now have a priority to develop a system for documenting their knowledge.
We spoke with Kevin Fisher, Chief of Staff at HashiCorp, to learn how teams can build a culture of documentation that scales as they do.
A strong culture of writing and documentation is increasingly essential for teams to make good decisions and do their best work. Writing helps the HashiCorp team:
If your team has historically struggled with documentation, it may feel like it's too late to turn things around. But don't worry — it's never too late to start investing in a culture of writing. The longer you wait, the more committed you will need to be, Fishner says, but it's always possible to make documentation a priority.
He recommends three main levers to promote writing across a team: leading by example, making documentation an expectation, and defining a process.