Privacy Principles: Search, Learning and Artificial Intelligence
Our mission is to build a product that makes work life simpler, more pleasant and more productive. Our guiding principle as we build this product is that the privacy and security of Customer Data is sacrosanct, as detailed in our Privacy Policy, Security Documentation and SPARC and the Slack Terms.
Machine Learning (ML) and Artificial Intelligence (AI) are useful tools that we use in limited ways to enhance our product mission. To develop AI/ML models, our systems analyze Customer Data (e.g. messages, content, and files) submitted to Slack as well as Other Information (including usage information) as defined in our Privacy Policy and in your customer agreement. To ensure the privacy and security of Customer Data in this particular context, we have a few guiding principles:
Contact us to opt out. If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your Org or Workspace Owners or Primary Owner contact our Customer Experience team at feedback@slack.com with your Workspace/Org URL and the subject line “Slack Global model opt-out request.” We will process your request and respond once the opt out has been completed.
