With the release of Slack Connect, people can now collaborate both with internal employees and external organizations in the same channel. To make thi

Email Classification

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2021-07-30 05:00:03

With the release of Slack Connect, people can now collaborate both with internal employees and external organizations in the same channel. To make this as smooth as possible, Slack does predictive email analysis to classify and recommend the best way for a user to work with people they want to collaborate with. To accomplish this, we need a way to accurately predict whether an invited email address is an internal employee or an external collaborator.

When someone begins the invite process they typically enter an email address of the person they’d like to invite. The email classification engine must determine if each given email address is an internal team member or an external organization or user. If they are classified as an external email, we suggest a collaboration through a Slack Connect channel or as a guest part of your workspace.

With a provided email address, our classification engine must make a smart prediction to classify the token as an internal user or an external user.