Why is tawk.to free?
The incumbents that came before us paved the way – though that didn’t scare us, as what was available in the market, simply didn’t fit our use-case, and more importantly, truly didn’t solve the problem(s) that businesses were actually facing.
We started this journey as unsatisfied live chat software customers subscribed to vendors that wouldn’t listen to our feedback.
"Don’t fool yourself into thinking your competitors know more than you do, opinions and ideas are like elbows - everyone has two. Do your research to gain some insight, back it up with your gut feel.. and most of all, be prepared to be patient.. very.. patient. It takes a least a decade to build an ‘overnight’ success."
According to Datanyze and BuiltWith, (the independent entities that track market share in the Live Chat market), there are currently 206 live chat competitors.
As per the table above, tawk.to is now the #1 most widely used live chat application in the world, we’ve captured 20+% of the market, we’re the fastest growing company in the space and 1.7+ Billion people interact with a tawk.to widget each and every month — that’s 1 in every 3 people online.
