When you can't connect to Google Drive, Docs, Sheets, or Slides, follow these steps to determine if the problem is an outage or a different known issue--and get troubleshooting tips.
Every now and then, G Suite services don't work as expected. For example, on Monday, January 27, 2020, I tried to rename a Google Sheet on my Chromebook, but I couldn't. A few minutes later, I received an email from a client with the subject "Is Google Docs down?" and a screenshot of a Google Docs error message. Soon, Google confirmed that there was a problem, which was fixed in about 15 minutes.
The following six steps can help you identify the nature of the problem when you encounter an issue connecting to a G Suite app in your browser.
The G Suite Status Dashboard should be the first place you check when you encounter any difficulties accessing Google services. Open a new tab in your browser and go to https://google.com/appsstatus. Currently, the system displays the reported status for 26 different G Suite and Google services, including Gmail, Google Drive, Google Docs, Sheets, Slides, Google Maps, and Google Classroom, among others.
An orange or red circle in a row next to an app indicates either a service disruption (orange) or outage (red). Select the circle and the system will display status messages about the outage, which includes the time and a brief description of each issue (Figure A).