You need to download Digiyatra again. But it’s less about a tech upgrade and more about a ‘scam’
The contactless, biometric entry system wants its users to believe that a week-long outage and a sudden app launch are because of its expansion plans. But that’s hardly the case
That’s what Ayub Khan, a staff member tasked with assisting users of Digiyatra—a contactless, biometric entry system that allows passengers to check-in at airports in India—has had to repeatedly tell folks travelling from New Delhi over the last fortnight.
“Passengers argue with us on a daily basis,” said a Digiyatra buddy stationed at Hyderabad airport. They and several others didn’t want to be named because they didn’t want to publicly comment on the matter.
Passengers aren’t irked without a reason. None of the Digiyatra users The Ken spoke with were aware that the app was discontinued. They found out about the change only when they reached the airport.
Digiyatra is managed by the Digi Yatra Foundation (DYF), a not-for-profit company. The Airports Authority of India, a state-owned body responsible for civil-aviation infrastructure, holds a 26% stake in the company. The rest is held by five private airports—Cochin, Bengaluru, Delhi, Hyderabad, and Mumbai.
