HP is discontinuing its e-series LaserJet printers due to customer complaints, along with the HP+ and the

HP to discontinue online-only e-series LaserJet amid user gripes

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2024-07-09 17:30:02

HP is discontinuing its e-series LaserJet printers due to customer complaints, along with the HP+ and the "Instant Ink" toner subscription services tied to the hardware.

The PC and printer biz initially rolled out HP+ in 2020 as a totally cloud-based ecosystem based around its existing Instant Ink subscription service, which was expanded to include toner for laser printers.

According to German tech publication DruckerChannel (auf Deutsch), all HP LaserJet printers that carry an "e" suffix such as the Laserjet M110we are being discontinued, and the company will no longer offer LaserJet products with HP+. It is understood that existing customers that own these devices will continue to be able to use them.

These e-series LaserJet printers were sold at a discount compared to models without the "e" suffix, but were tied in to the HP+ service and required the printer to be connected to the internet and for the user to use only HP-branded toner rather than third-party consumables.

Customers that purchase an HP inkjet get a different experience, where they are given a choice during the software setup whether they want to enrol in the HP+ service or not.