Techie took five minutes to fix problem Adobe and Microsoft couldn't solve in two weeks
On Call As Friday rolls around Reg readers can start to contemplate pressing the Shut Down button for the working week. And to amuse you as the moment at which you can make that magic click draws near, we always offer a fresh instalment of On Call – our reader-contributed column of tech support tasks that went in interesting directions.
This week, meet a reader we'll Regomize as "Clark" who spent years running his own tech support outfit for small and medium businesses.
"I've been on the phone to Adobe tech support, and they've run out of support staff to escalate the problem to," the client complained, explaining that he was trying to do something rather simple: upgrade Acrobat.
Clark couldn't help but notice heavily ironic inflection at his client's mention of "support staff" – and fair enough too, because the chap claimed he'd spent a couple of hours each day for two weeks trying to have Adobe sort things out.
"I headed straight over and, having noticed the customer had done his own upgrade to Windows 8, I hit the Restart option, waited for it to boot and then installed the new version of Acrobat."
