By Umar Shakir , a news writer fond of the electric vehicle lifestyle and things that plug in via USB-C. He spent over 15 years in IT support before joining The Verge.
HP is dealing with a bad firmware update that has been bricking some OfficeJet printers. According to reporting from Bleeping Computer, the faulty firmware was released globally earlier this month, and affected customers are seeing a blue screen with the error code “83C0000B” on the printer’s touchscreen.
In HP’s support forums, customers in various countries have been asking about the issue. One printer owner notes that the blue screen error won’t even let them access the device’s service menu. Another couple of customers were told to wait until May 16th for a solution, but as of today, HP still has yet to resolve the issue.
“Our teams are working diligently to address the blue screen error affecting a limited number HP OfficeJet Pro 9020e and HP OfficeJet 8010e series printers,” HP’s communications manager Nick Lucido writes in an email to The Verge. “We are recommending customers experiencing the error to contact our customer support team for assistance https://support.hp.com.”