In July 2019, Alaphia Zoyab was on a video call with Facebook employees in India , discussing some 180 posts by users in the country that Avaaz, the watchdog group where she worked, said violated Facebook’s hate speech rules. But half way through the hour-long meeting, Shivnath Thukral, the most senior Facebook official on the call, got up and walked out of the room, Zoyab says, saying he had other important things to do.
Among the posts was one by Shiladitya Dev, a lawmaker in the state of Assam for Prime Minister Narendra Modi’s Hindu nationalist Bharatiya Janata Party (BJP). He had shared a news report about a girl being allegedly drugged and raped by a Muslim man, and added his own comment: “This is how Bangladeshi Muslims target our [native people] in 2019.” But rather than removing it, Facebook allowed the post to remain online for more than a year after the meeting, until TIME contacted Facebook to ask about it on Aug. 21. “We looked into this when Avaaz first flagged it to us, and our records show that we assessed it as a hate speech violation,” Facebook said in a statement to TIME. “We failed to remove upon initial review, which was a mistake on our part.”
Thukral was Facebook’s public policy director for India and South Asia at the time. Part of his job was lobbying the Indian government, but he was also involved in discussions about how to act when posts by politicians were flagged as hate speech by moderators, former employees tell TIME. Facebook acknowledges that Thukral left the meeting, but says he never intended to stay for its entirety, and joined only to introduce Zoyab, whom he knew from a past job, to his team. “Shivnath did not leave because the issues were not important,” Facebook said in the statement, noting that the company took action on 70 of the 180 posts presented during the meeting.