Super fund boss and Google Cloud global CEO issue joint statement apologising for ‘extremely frustrating and disappointing’ outage More than half

UniSuper members go a week with no account access after ‘unprecedented’ Google Cloud ‘misconfiguration’

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2024-05-09 02:30:15

Super fund boss and Google Cloud global CEO issue joint statement apologising for ‘extremely frustrating and disappointing’ outage

More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.

Services began being restored for UniSuper customers on Thursday, more than a week after the system went offline. Investment account balances would reflect last week’s figures and UniSuper said those would be updated as quickly as possible.

The UniSuper CEO, Peter Chun, wrote to the fund’s 620,000 members on Wednesday night, explaining the outage was not the result of a cyber-attack, and no personal data had been exposed as a result of the outage. Chun pinpointed Google’s cloud service as the issue.

In an extraordinary joint statement from Chun and the global CEO for Google Cloud, Thomas Kurian, the pair apologised to members for the outage, and said it had been “extremely frustrating and disappointing”.