Ticketing giant will refund $10 to fans who bought cheapest tickets on the band’s US tour, and $5 to everyone else after frontman asks for an explan

The Cure’s Robert Smith convinces Ticketmaster to refund ‘unduly high’ fees after fan anger

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2023-03-17 08:30:07

Ticketing giant will refund $10 to fans who bought cheapest tickets on the band’s US tour, and $5 to everyone else after frontman asks for an explanation

Ticketmaster will refund some of its fees to fans buying tickets for the Cure’s US tour, after frontman Robert Smith took them to task over their “unduly high” fees that were, in some cases, adding up to more than the price of a ticket.

On Thursday, Smith told fans that he was “as sickened as you all are” and he would contact Ticketmaster after many took to social media to complain about the ticket sales behemoth’s additional fees.

“I have been asking how they are justified,” Smith wrote to fans in a trademark caps lock tweet. “If I get anything coherent by way of an answer I will let you all know.”

The band had purposefully kept tickets affordable, with some as low as $20 (£16). But fans shared screenshots of Ticketmaster shopping baskets with varying fees across different venues: one image showed combined fees that exceeded the cost of a $20 ticket – each subject to a service fee of $11.65 and a facility charge of $10, plus an overall order processing fee of $5.50.

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