Real criminals, fake victims: how chatbots are being deployed in the global fight against phone scammers

New scambaiting AI technology Apate aims to keep scammers on the line while collecting data that could help disrupt their business model

This time, Ibrahim, a cooperative and polite man with an Egyptian accent, picks up. “Frankly, I am not too sure I can recall buying anything recently,” he tells the hopeful con artist. “Maybe one of the kids did,” Ibrahim goes on, “but that’s not your fault, is it?”

The scammers are real, but Malcolm and Ibrahim are not. They’re just two of the conversational artificial intelligence bots created by Prof Dali Kaafar and his team. Through his research at Macquarie University, Kaafar founded Apate – named for the Greek goddess of deception.

Apate’s aim is to defeat global phone scams with conversational AI, taking advantage of systems already in place where telecommunications companies divert calls they can identify as coming from scammers.

Kafaar was inspired to turn the tables on telephone fraudsters after he played a “dad’s joke” on a scam caller in front of his two kids while they enjoyed a picnic in the sun. With inane chatter, he kept the scammer on the line. “The kids had a very good laugh,” he says. “And I was thinking the purpose was to deceive the scammer, to waste their time so they don’t talk to others.

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