In this post, we explore the common reasons people have issues with their VoIP service. We also provide some troubleshooting tips and educational information about the problems and their solutions.
Over the last 5 years, we are seeing more and more VoIP issues occurring on the LAN (Local Area Network), which means the issues are on your home or office network.
The first step is to check your equipment's wiring. Ensure that all hardware is plugged in correctly. Try unplugging and replugging in all network cables to make sure none are loose.
Next, unplug the router from power. Leave it unplugged for 10-20 seconds and then plug it back in. This will give your router a fresh start and clear any basic issues it may be experiencing. It's a good idea to do this with other networking equipment and also your phone.
If you still experience issues, check to ensure you have a router configured for VoIP prioritization. This means checking to see if it is capable of doing VoIP Quality of Service (QoS). Verifying your router is capable of QoS and turning this feature on is likely something you will have to contact your internet service provider about.