How we got better at talking to users
Since then, we have gotten much better at talking to our users. We now spend about 15+ hours a week talking to our users. Doing this gives us an amazing understanding of how they are editing videos and most importantly a good idea on how to build a great product for them.
Since then, we have gotten much better at talking to our users as our site has grown. We now spend about 15+ hours a week talking to our users, thats a lot of chatting right?
Doing this gives us an amazing understanding of how our users are editing videos and most importantly, a good idea on how to build a great product for them. I personally don't think I learn anything major from any single call, but over time I get a good overview of who our customers are and why they use our product.
There is a lot of advice online that just says "Talk to your users" When i was head down trying to talk to users, i found very little informations telling me how. Proactively and successfully putting this advice into action is much harder than it sounds, therefore I hope to unpack some of my learning into this post.
