AI Agents Survey Results Part I

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Generative AI has been championed as a key catalyst for business transformation, with recent industry analyses arguing it could reshape everything from salesforce automation to higher education. A Forrester whitepaper suggests that generative AI is now beyond the experimental phase, fueling a wave of automation across contact centers and back-office tasks. Insight Partners, meanwhile, highlights AI agents as disruptors that can potentially streamline workflows and spark new revenue opportunities—particularly in verticals like finance, logistics, and healthcare. Even education is on the cusp of transformation: a recent Forbes piece forecasts that AI agents will permeate every facet of learning by 2025, signaling broader societal shifts in how we acquire knowledge. Yet not everyone is sold on the rosy outlook—analysts are also warning that the hype around AI-driven solutions may outpace real-world returns, leaving investors cautious.

In November 2024, YouGot.us set out to discover where the truth lies. We surveyed over 300 practitioners during an Prosus/MLops.Community Event about AI Agents in Production, to see who is implementing AI agents in day-to-day operations, how they are doing it, and what’s holding them back. Are high-level executives taking the plunge, or are AI/ML engineers steering the strategy? Why do some industries greet AI agents with open arms while others stay on the sidelines? Most importantly, how does actual adoption stack up against the hype? This report aims to answer these questions, providing a data-driven perspective on whether AI agents truly live up to their promise—and what it will take to make them indispensable across sectors.

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