Zammad is audit-proof. That's one reason why it is often used in banks. For example, the ticket history can be used to track who made which changes at

Your Helpdesk Solution With Strong Features

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2023-06-04 07:00:04

Zammad is audit-proof. That's one reason why it is often used in banks. For example, the ticket history can be used to track who made which changes at what time. More on the historization of changes

It's so convenient if you can just look something up. That's why Zammad has an extensive knowledge base. It makes sure everyone is always in the picture - whether they’re an agent or a customer. Depending on your plan even in several languages! More on the knowledge base

Link programs quickly, easily, and straightforwardly through a REST API and get real-time information on all your channels and operations. More on the REST API

Zammad allows you to create individual fields - such as specific dates or query classifications. And best of all, it works not only for tickets but also for users and organizations. More on the individual fields

Changes to objects (e.g. changing a status or adding a note) are immediately displayed in Zammad. The advantage? It prevents duplicate work and colleagues are always well informed. More on immediate changes

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