AI agents may soon surpass people as primary application users
Tomorrow's application users may look quite different than what we know today -- and we're not just talking about more GenZers. Many users may actually be autonomous AI agents.
That's the word from a new set of predictions for the decade ahead issued by Accenture, which highlights how our future is being shaped by AI-powered autonomy. By 2030, agents -- not people -- will be the "primary users of most enterprises' internal digital systems," the study's co-authors state. By 2032, "interacting with agents surpasses apps in average consumer time spent on smart devices."
This heralds a moment of transition, what the report's primary author, Accenture CTO Karthik Narain, calls the Binary Big Bang. "When foundation models cracked the natural language barrier," writes Narain, "they kickstarted a shift in our technology systems: how we design them, use them, and how they operate."
These new developments are "pushing the limits of software and programming, multiplying companies' digital output, and laying the foundation for cognitive digital brains that infuse AI deeply into enterprises' DNA," Narain adds.
