Makers of smart devices that fail to disclose how long they will support their products with software updates may be breaking the Magnuson Moss Warran

Smart gadgets’ failure to commit to software support could be illegal, FTC warns

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2024-11-27 22:00:05

Makers of smart devices that fail to disclose how long they will support their products with software updates may be breaking the Magnuson Moss Warranty Act, the Federal Trade Commission (FTC) warned this week.

The FTC released its statement after examining 184 smart products across 64 product categories, including soundbars, video doorbells, breast pumps, smartphones, home appliances, and garage door opener controllers. Among devices researched, the majority—or 163 to be precise—"did not disclose the connected device support duration or end date" on their product webpage, per the FTC's report [PDF]. Contrastingly, 11.4 percent of devices examined shared a software support duration or end date on their product page.

In addition to manufacturers often neglecting to commit to software support for a specified amount of time, it seems that even when they share this information, it's elusive.

For example, the FTC reported that some manufacturers made software support dates available but not on the related product's webpage. Instead, this information is sometimes buried in specs, support, FAQ pages, or footnotes.