At one, they hate making mistakes. How else could it be? “We’re not ever going to enjoy screwing up,” they told me. But this attitude has a lot of consequences. Everything they do has to go through several layers of approval to make sure it’s not a mistake. And when someone does screw up, they try to hide it.
It’s only natural — you know you’re going to get in trouble for screwing up, so you try to fix it before anyone notices. And if you can’t do, then your boss or your boss’s boss tries. And if no one in the organization can fix it, and it goes all the way to the executive director, then he tries to figure out a way to keep it from the press or spin it appropriately, so the world never finds out they made a mistake.
At the other nonprofit, they have a very different attitude. You notice it the first time you visit their website. Right in their navigation bar, at the top of every page, is a link labeled “Mistakes.” Click it and you’ll find a list of all the things they screwed up, starting with the most horribly embarrassing one (they once promoted their group under false names).