Air New Zealand scales a weighty issue

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2023-06-04 07:00:04

Air New Zealand Load Control Improvement Specialist Alastair James explains that before each take-off the pilot needs to know the weight and balance of the loaded aircraft.

"We weigh everything that goes on the aircraft – from the cargo to the meals onboard, to the luggage in the hold.​ For customers, crew and cabin bags, we use average weights, which we get from doing this survey."

Customers on Air New Zealand's domestic network were weighed in 2021. Now that international travel is back up and running, it's time for international flyers to weigh in.

"We know stepping on the scales can be daunting. We want to reassure our customers there is no visible display anywhere. No one can see your weight – not even us! It's completely anonymous,​" says Mr James​

The survey will take place at the entrance to the gate lounge of certain Air New Zealand flights departing from Auckland International Airport between 29 May and 2 July.

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