Some Starlink customers say SpaceX's customer service is 'non-existent' nearly 1 year after paying a $100 deposit and receiving no updates
Morgan Pace was trying to set up broadband for his 70-year-old father, who lives on a cattle ranch in Northern California.
In February, Pace signed up to Starlink — SpaceX's rapidly expanding satellite internet network — and paid a $100 deposit to secure the service two months later.
Pace said he checked his account and saw that he could lose his place in line if he took back his deposit. There was no contact number for Starlink customer service on SpaceX's website, he said.
"I think Elon is a very smart man and wish him the best, but I think his customer service for Starlink was non-existent," Pace said.
Insider spoke to more than ten people who have waited nearly 12 months for Starlink's internet service. However, they have received no updates from Elon Musk's company on when Starlink will be available in their area and if the kit is on its way.
Jason Kirkpatrick, who is based in Michigan, told Insider that he paid $100 to secure Starlink in March but decided to request a refund in December because of the lack of contact from SpaceX.
