Mending a Broken Psychological Contract: Understanding Liars and Ethical Dilemmas at Work
Jack was delighted when he landed his ‘dream job’ for a large software company. It enabled him to work flexibly around the demands of his young family, with great colleagues, excellent progression and fantastic salary. Jack was even more thrilled when over two years ago he was asked to lead work on his company's biggest client, a global car manufacturer. He now spent most of his time with this organisation, specifically working with the engineering team responsible for laboratory emission testing.
As part of this new responsibility, Jack worked directly with Noah, one of the senior plant managers. Over time, they became personal friends, often going for a drink after work. They had also started to complete half-marathons together. Noah lived alone and Jack often invited him over for family meals at his house. On one occasion, Noah confided in Jack that he had found out something about his employer that troubled him, but did not say anything more.
In the last month, Jack had not seen Noah in work or at their running club, which was unusual. Every time he called or messaged, Noah just said he was feeling ‘burnt out’ and would be back soon. After not getting much more information from Noah’s manager and HR, Jack decided to go to Noah’s apartment to check on him directly. Finally and after much encouragement and reassurance, Noah broke down, uncontrollably sobbing. He swore Jack to absolute secrecy and then confided that, over six months previously, he had discovered something deeply troubling.
