4 Authentic Tips to Keep the Human Touch in the New AI Era
Are you using AI customer service solutions in your team? A recent study by Cornell University found that most contact centers are using AI tools. It’s no wonder, as AI can supercharge customer service with speed, efficiency, and convenience. But will this trend alienate your customers in the end?
The challenge then, is to find the right balance in your customer support experience. How do you harness AI’s power in customer service while keeping the human touch alive? Here are four authentic tips to help you keep a human touch in the AI era. Following these will build trust, deliver exceptional support, and make sure each customer interaction feels genuine and meaningful.
Honesty builds trust. It’s no different when it comes to AI in customer service. Customers appreciate knowing when they are interacting with a human and when they are communicating with an AI system. So don’t try to hide it or have your AI chatbot claim to be a human. Be upfront about AI involvement.
Simple, clear messages like “I’m your AI assistant, here to help you get started” can be the solution here. Letting customers know when AI is in play—and that they can easily reach a human if needed—can make interactions more comfortable.
