Spoofing has become a huge issue. In this type of fraud or scam, one person pretends to be someone else. This impersonation often happens through phis

Voice Biometric Authentication in Call Centers: How to Fight Spoofing

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2024-10-14 20:00:08

Spoofing has become a huge issue. In this type of fraud or scam, one person pretends to be someone else. This impersonation often happens through phishing emails or fake social media profiles. However, it can also happen on voice calls, such as a scammer pretending to be a customer. What can be done about it? How can you protect your company from this type of fraud?

Did you know? The financial loss caused by spoofing attacks is at an all-time high. For example, in just Japan alone the damages at end of November 2023 amounted to $56.4 million USD. This is reflective of a common trend across the globe.

One powerful tool in your fight against such fraud is to ver i f y your customers’ identities. There are many ways to ver i f y identities . Howe ver , one method that stands out for fraud prevention in call centers is Voi ce Biometric Authentication. In this article, we’ll explore how it works, its benefits, and how it can protect against modern threats like spoofing.

In the past, call centers usually confirmed customer identities by asking for personal information, like names, birthdates, or addresses. While this method is common, it has some serious flaws in terms of security and convenience.