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“Cost is as big an AI risk as security,” Mary Mesaglio, distinguished VP analyst at Gartner, said during a conference keynote Monday.
ORLANDO, Fla. — CIOs are still in search of the generative AI sweet spot where workflows are enhanced, but costs and risks are manageable, analysts said during Gartner's IT Symposium/Xpo Monday.
CIOs have found generative AI goals harder to attain than first anticipated. Technology leaders are blaming data challenges, technical debt and poor strategy or execution for slowing down progress. Nearly half of CIOs say AI has not yet met ROI expectations, according to Gartner research.
“The truth is that you’ve been in the mud for the last year, working hard to find all those benefits that were promised by AI,” said Hung LeHong, distinguished VP analyst and Gartner Fellow, during the keynote session. “It hasn’t been easy.”
Part of the disillusionment business leaders are feeling comes from the immaturity of the technology and the pace of innovation. To succeed, CIOs should pay less attention to the AI vendor race and focus on setting a pace that fits organizations’ readiness and goals.
