eCall 112-based emergency assistance from your vehicle

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2022-09-24 01:00:37

eCall is a system used in vehicles across the EU which automatically makes a free 112 emergency call if your vehicle is involved in a serious road accident. You can also activate eCall manually by pushing a button.

Your eCall system works in all EU countries. Wherever you are, if your vehicle is involved in a serious accident, you will be connected with the nearest emergency-response network. It doesn't matter where you bought your vehicle or where it is registered.

When eCall is activated, it connects to the nearest emergency response centre, using both a telephone and data link. This allows you and the passengers in the vehicle to communicate with the emergency centre operator and at the same time, a minimum set of data is automatically transmitted (your exact location, the time of the accident, your vehicle's identification number and direction of travel). This allows the emergency services to assess and manage your situation.

Under EU rules you have the right to use a third party service (TPS) eCall system in addition to the standard 112-based one. These additional services could for example include roadside assistance. You may need to pay for any additional services provided by a TPS, unlike the free 112-based e-Call.