The above management wisdom has percolated into even the tiniest cracks of the modern corporate hierarchy. These days, a typical knowledge worker has

Every 2 Pizza Team needs a Key Metric

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2024-10-03 12:30:16

The above management wisdom has percolated into even the tiniest cracks of the modern corporate hierarchy. These days, a typical knowledge worker has a multitude of KPIs, goals, metrics et al being tracked across a hodgepodge of software supported by different business functions. They’re tracking goals in CultureAmp so that HR can track their performance, they’re tracking KPIs on a business dashboard so that they’re in sync with their managers (and their managers and so on), they’re tracking app performance metrics and error rates, you know, for their BAU and just so many other numbers across so many dashboards (some of them, often abandoned). There’s probably a wiki page or a dashboard of dashboards to catalogue all of the numbers which are absolutely vital to the organization.

And usually, in this plethora of available information, what gets lost is signal. The team attention is a vector that is often being pulled in many competing dimensions with arguably no aligned sense of priority or purpose. And as long as the numbers are moving in the right direction in some of these dashboards, the team is thought to be making progress, even though the team members are left shrugging. Continue this behaviour for too long, and you have a disjointed set of unmotivated players in the team that seems to be performing, but nothing much is actually happening.