Let your users reset

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Style Pass

2024-11-19 10:00:03

I wish that more products had an option to reset to factory settings. Whether I'm using a product I haven’t used in a long time or just finding a new way to set things up, there are plenty of reasons to go back to square one. In a world where more and more content is driven by recommendation and AI, being able to undo and start over is even more relevant.

The trigger for this post wasn’t me wanting to reset an app. It was a customer I’d been working with who asked for a reset. They were testing our product, and something clicked for them. They wanted to set up and structure things in a different and very particular way. We don’t have a button for this in the app, so we reset stuff behind the scenes. Providing things functionality sparked my thinking and, in this case, helped close a sale.

I’ve had similar experiences with tools like Notion, Twitter and Spotify. I stopped using Notion for a while and came back to it. When I did, I had notes everywhere from the last time I used things. Creating a new workspace with nothing in it felt like a fresh start. I probably wouldn't have returned if I had to work through all my previous notes.