As Jamf Software grows globally and adds new employees in markets without an office, chief information officer Linh Lam must make technology investmen

Generative AI copilots could promise ‘a workplace utopia’

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2024-06-07 05:00:09

As Jamf Software grows globally and adds new employees in markets without an office, chief information officer Linh Lam must make technology investments that can keep everyone on the same page.

“We’re not just trying to provide information and resources and the latest and greatest things just for those that are in the office,” says Lam.

Jamf, which helps enterprise customers manage Apple devices, operates a fully hybrid workplace, and in some smaller markets, it would be costly to hire support staff. That led Lam to invest in Moveworks’ artificial intelligence copilot, integrated in Slack, and provide automated support for functions like IT and HR.

Over 70% of Jamf’s workforce is using the Moveworks copilot today, known internally as Caspernicus. Lam says the copilot helps Jamf automate some work and helps employees be more productive as they don’t always have to wait for an IT colleague to get back to them when a problem arises. But she’s also wary of perpetuating tech sprawl. “We don’t want to end up in a situation where we are doing five or six different copilots,” says Lam.

Copilots promise a workplace utopia, making employees more productive, improving workflows, and helping share knowledge across an organization. One study found that software developers using Microsoft’s GitHut Copilot were able to complete tasks 56% faster than those not using the tool.