The average information worker, in contrast, spends 28% of their time reading, writing, and responding to email — nearly 4 times as much.
But what most do not appreciate is that this level of simplicity is the ultimate sophistication — only a well-designed underlying system can make such elegant action possible.
Imagine for a second a man checking his postal mailbox. He scans through the day’s mail, identifying bills to pay, magazines to browse, and letters to read. Then he stuffs everything right back into the mailbox, the overdue electricity bill right alongside the junk mail, the personalized postcard together with the tax forms. Each day he repeats this ritual, his mailbox overflowing and bursting at the seams with each passing day.
But this is exactly how most people handle their email every day. Just make the mailbox infinitely bigger, the delivery nearly continuous, and the variety of letter types radically more diverse.